Refund Policy

Last updated: 14 November 2026

This Refund Policy explains when a CitedAgain charge is eligible for a refund and how to request one. It applies to one-time publishing orders and to monthly subscription plans. This policy forms part of the Terms of Service and Sale. The Service is operated by Guy Evgeni Levin, trading as AstraRow (Business ID 308875624), Rishon LeZion, Israel, part of the Astrarow Group.

1. Nature of the service

CitedAgain delivers a digital service. Once an order or a subscription cycle begins, research is carried out and articles are written and published across the publishing network. Work usually starts within hours of purchase, and most articles are published within about twenty-four hours. Because the work is produced specifically for each customer and begins promptly, eligibility for a refund depends on whether that work has already started.

2. One-time publishing orders

A one-time order is eligible for a full refund where the request is made before any work on that order has begun.
Once research or article production has started, the order is no longer eligible for a full refund, because the work is already under way.
Where some articles have been published and others have not, a partial refund may be offered in good faith for the portion not yet produced.

3. Monthly subscriptions

A subscription may be cancelled at any time from your account or by email. Cancellation stops all future renewals.
Cancellation does not retroactively refund a cycle that has already been billed and started, since the articles for that cycle are produced and published promptly.
A billed cycle is eligible for a refund only where work for that cycle has not yet begun, or as otherwise required by applicable consumer-protection law.
Articles already published remain live after cancellation, subject to the disclaimer below.

4. How to request a refund

Send a refund request to [email protected] from the email used for the order, with the order details. Each request is reviewed in good faith, and an eligible refund is returned to the original payment method. Refunds are processed through the original payment provider, and the time to appear on a statement depends on that provider.

5. Statutory rights

Nothing in this policy limits any refund or cancellation right that cannot be waived under the consumer-protection law that applies to you. Where such a right applies, it is honoured.

6. Chargebacks

If you believe a charge is incorrect, contact [email protected] first so the matter can be resolved directly. Opening a chargeback before contacting us delays resolution, because the payment provider then controls the review.

7. Outcomes are not guaranteed

The Service improves visibility but does not guarantee specific rankings, citations, traffic, sales, or placement in any search engine or AI system, because those outcomes depend on third-party platforms whose rules and algorithms are outside our control. A refund is not available on the basis that a particular ranking, citation, or traffic level was not reached.

8. Contact

Questions about this policy can be sent to [email protected].